We assure the best possible quality of service and reliability for customers anywhere in the world. Our customers can count on timely and responsive service for all inquiries.
ODU Technical Support
Administrative Support(Shipping / Receiving / Accounting)
How To Return Equipment for Repair
- Please contact our Customer Service Dept. at 408.519.2062 ext.10 or technical support, , to request an RMA form. The RMA form can also be filled out and submitted online, (see below.)
- Fill it out, then fax it to Customer Service prior to shipment to 408.519.2063.
- Once the request is received, a Customer Service Representative will contact you with an RMA number.
- Once you have received your RMA number please ship the equipment prepaid to the following address:
AnaCom, Inc.1961 Concourse Dr.
San Jose, CA 95131
Attention: Repair Department
Please ensure that a copy of the RMA Form or RMA information is included in the box(es) with the returned equipment. Please do not send units without an RMA number.
If the product(s) is found to be out of warranty, there is an initial cost of $600 USD for evaluation and testing. Equipment repair for smaller units starts at $950 USD. Larger unit repairs start at $1,100 USD. Protection Switch and Controller repairs start at $600. Any major part replacement will be additional. A cost estimate will be sent to the customer for the repair.
These costs do not include shipping fees. We will require a Purchase Order to proceed with repairs.
|AnaCom Service Centers
1961 Concourse Dr.
San Jose, CA 95131
(Tel) +1 408.519.2062 ext. 36
(Tel) +1 408.519.2062 ext. 10
37/121 Moo 6, Klong 1,
Pathumthanee, 12120 Thailand,
(Tel) +66 2516 1667
(Fax) +66 2516 1013
(Cell) +66 8 1824 0076
王 蒙 (Meng, Wang)
Room 923, Tower A, Shouke Building
Xisanhuan Road No. 14
Beijing, China 100073
(Tel) +86 10 58203823 Ext.801
(Cell) +86 15011013101
|Authorized Service Representatives
Kayen Solutions Ltd.
Sandy Farm Business Centre
Sandy Road, The Sands, Farnham,
Surrey GU10 1PX
(Tel) +44 1252 782 772
(Mob) +44 7976 276 477
(Fax) +44 8707 052 492
Satcom Ground Systems Pvt. Ltd.
16th Main Road, BTM 2nd Stage,
Bangalore - 560 076 - India.
(Tel) 91 80 6682523, 6785434, 6785435
(Fax) 91 80 6682524
Sung Min Park
2F, Yang-young B/D, #102,
Seoul, Korea 110-040
Latin America Service
João Carlos de Mendonça
Av. das Nações Unidas, 13797
Bl. III - 21° andar - CEP 04794-000
Morumbi - São Paulo - SP - Brazil
(Tel) 55 11 4195-0125 rmal 7141 / 7150
(Fax) 55 11 421 2459
Transcontinental Enterprise Co., Ltd.
5F-1, No. 15, Lane 174, Sec. 3
Cheng Kung Road,
Nei Hu, Taipei 114, Taiwan
Office #23, Solnechny 2, Vidnoe
Moscow region, 142700, Russia
(Tel) +7 (962) 974-5160
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