Service


AnaCom is committed to work in partnership with our customers to provide superior quality products that will enable their business to grow and prosper.

We assure the best possible quality of service and reliability for customers anywhere in the world. Our customers can count on timely and responsive service for all inquiries.

CUSTOMER SERVICE

ODU Technical Support


Technical Support
ph. 408.519.2062 ext. 36
email:
Gary Tan
email:

Administrative Support

(Shipping / Receiving / Accounting)

Suzanne Okubo
ph. 408.519.2062 ext. 10
email:

How To Return Equipment for Repair

  1. Please contact our Customer Service Dept. at 408.519.2062 ext.10 or technical support, , to request an RMA form. The RMA form can also be filled out and submitted online, (see below.)
  2. Fill it out, then fax it to Customer Service prior to shipment to 408.519.2063.
  3. Once the request is received, a Customer Service Representative will contact you with an RMA number.
  4. Once you have received your RMA number please ship the equipment prepaid to the following address:
AnaCom, Inc.
1996 Lundy Ave.
San Jose, CA 95131
USA
Phone: 408.519.2062
Attention: Repair Department

Please ensure that a copy of the RMA Form or RMA information is included in the box(es) with the returned equipment. Please do not send units without an RMA number.

Click here for an Online RMA form.

Click here for a faxable RMA form.

Warranty Statement

If the product(s) is found to be out of warranty, there is an initial cost of $600 USD for evaluation and testing. Equipment repair for smaller units starts at $950 USD. Larger unit repairs start at $1,100 USD. Protection Switch and Controller repairs start at $600. Any major part replacement will be additional. A cost estimate will be sent to the customer for the repair.

These costs do not include shipping fees. We will require a Purchase Order to proceed with repairs.

Click here to view our warranty statement

Queries regarding repair status can be addressed to Administrative Support at 408.519.2062 ext.10 or .

 

AnaCom Service Centers

Worldwide Service
AnaCom, Inc.
1996 Lundy Ave.
San Jose, CA 95131
USA
(Tel) +1 408.519.2062 ext. 36
(Tel) +1 408.519.2062 ext. 10
Asia Service
AnaCom Asia
Christopher Sivertz
37/121 Moo 6, Klong 1,
Klong Luang,
Pathumthanee, 12120 Thailand,
(Tel) +66 2516 1667
(Fax) +66 2516 1013
(Cell) +66 8 1824 0076

China Service
AnaCom Beijing
王 蒙 (Meng, Wang)
Room 923, Tower A, Shouke Building
Xisanhuan Road No. 14
Fengtai District
Beijing, China 100073
(Tel) +86 10 58203823 Ext.801
(Cell) +86 15011013101

 
Authorized Service Representatives

Europe Service
Kayen Solutions Ltd.
Keith Newman
Sandy Farm Business Centre
Sandy Road, The Sands, Farnham,
Surrey GU10 1PX
(Tel) +44 1252 782 772
(Mob) +44 7976 276 477
(Fax) +44 8707 052 492

India Service
Satcom Ground Systems Pvt. Ltd.
Girish Giriswamy
#781, Sougandha,
16th Main Road, BTM 2nd Stage,
Bangalore - 560 076 - India.
(Tel) 91 80 6682523, 6785434, 6785435
(Fax) 91 80 6682524

Korea
Trico Incorporation
Sung Min Park
2F, Yang-young B/D, #102,
TongUi-Dong, JongRo-Gu
Seoul, Korea 110-040
(Tel) 82-2-722-1317
(Fax) 82-2-722-1318

Latin America Service
VICOM S.A.
João Carlos de Mendonça
Av. das Nações Unidas, 13797
Bl. III - 21° andar - CEP 04794-000
Morumbi - São Paulo - SP - Brazil
(Tel) 55 11 4195-0125 rmal 7141 / 7150
(Fax) 55 11 421 2459

Taiwan Service
Transcontinental Enterprise Co., Ltd.
Jason Lee
5F-1, No. 15, Lane 174, Sec. 3
Cheng Kung Road,
Nei Hu, Taipei 114, Taiwan
(Tel) 886-2-8792-2777
(Fax) 886-2-8792-2111

Russia Service
Satellite Solutions, LLC
Eugene Bondarenko
Office #37, Building #2
Altufievskoye shosse 48,
Moscow, 127549, Russia
(Tel) +7 (495) 640 0546 ext. 103
(Fax) +7 (495) 640 0546 ext. 101